Shipping policy
Shipping Policy (UK Only)
Last Updated: [01-04-2026]
Thank you for shopping with us! Below you’ll find details about our shipping process.
- Shipping Locations
We currently ship within the United Kingdom only.
At this time, we do not offer international shipping.
- Free Shipping
We are pleased to offer FREE shipping on all UK orders.
There are no additional shipping charges at checkout. - Shipping Methods
We use the following delivery services:
- Royal Mail 2nd Class
- Evri Standard Delivery
The courier used may vary depending on your order and location.
4. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and bank holidays).
You will receive a confirmation email once your order has been dispatched.
5. Delivery Times
Estimated delivery times after dispatch:
- Royal Mail 2nd Class: 2–5 business days
- Evri Standard Delivery: 2–4 business days
Please note that delivery times are estimates and may vary due to factors outside our control.
6. Order Tracking
Where available, tracking information will be provided via email once your order has shipped.
Please allow up to 24 hours for tracking updates to become active.
7. Delays
While we aim to deliver within the estimated timeframes, delays may occur due to postal service disruptions, weather, or high demand periods.
We appreciate your patience in such situations.
8. Incorrect Shipping Details
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error, please contact us as soon as possible.
9. Lost or Missing Orders
If your order has not arrived within 7 business days of dispatch, please contact us at DaveandDottie@outlook.com and we will assist you.
10. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
We will resolve the issue as quickly as possible.
11. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
📧 DaveandDottie@outlook.com
This policy is subject to change without notice.